Payment Methods
We currently accepts the following payment methods: credit cards, US$ and Cdn$ denominated checks drawn from US or Canadian banks, and US$ and Cdn$ denominated money orders.
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Credit Cards
We accept Visa, Mastercard, Discover and American Express cards. You may give us your credit card information via online orderform, phone or fax. Click here for our phone and fax numbers .
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Checks and Money Orders
We accept US$ and Cdn$ denominated checks drawn from US or Canadian banks, and US$ and Cdn$ denominated money orders by mail. It is our policy to fill your order as soon as the check clears, and as soon as we receive the money order. If you require a refund, it will be sent by check - a $5 charge is applied if you require the refund to be credited to your credit card. Please mail your check or money order to the address listed at the end of this policy statement.
Shipping & Handling Charges
There are NO TAXES charged to US orders, applicable taxes apply only in Canada.
Shipping charges are determined by destination. All U.S. destinations are the same price, $5.95 (With the exception of HI, AK, and PR shipping will be $9.95) and are shipped USPS for the most part, or can be sent out UPS or FedEx, and are track-able at any time. The shipping charge is for ANY SIZE ORDER. That's right, you can order as much or as little as you like for the same shipping & handling charge. All Canadian destinations are a flat rate of $7.95. At this time we do not ship outside of North America due to long ship times, and customs issue, sorry.
Continental US Delivery Schedule for regular stock items
We ship FedEx. The package is insured and is trackable using our integrated online tracking system on our website.. An express courier upgrade option is offered (when available) for an extra fee. Our turn around time is one business day.
Shipping times are:
6 business days - California
5-6 business days for western states and some midwestern states
4-5 business days for central north and south states
2-4 business days for eastern and southeastern states
Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address error.
Returns - Money Back Guarantee
We guarantee your satisfaction with all of our merchandise. If you are unable to successfully refill at least one cartridge and technical support cannot help you, you may return any item for a full refund of the purchase price less shipping and handling. Our money back guarantee extends for 3 months from the date of shipping.
If you receive a defective item, please contact us immediately. We will issue you a full refund after you have returned the damaged product. Please visit our Customer Service page for instructions.
In most cases it takes about 3-4 weeks to process a return.
* Shipping and handling charges are not refundable.
376 Churchill Ave. North, Suite 107
Ottawa, Ontario, Canada
K1Z 5C3
Check or money order payments:
99 Fifth Ave.
Suite 191
Ottawa, Ontario, Canada
K1S 5P5
We are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or personal information about you to any third party. We do from time to time contact you to update new developments in the industry.
Of course, we will cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
If you have more questions please feel free to contact us.